Frequently Asked Questions

Here are some of our most frequently asked questions. If you require assistance with a purchase or booking in our salon, please contact us and we’ll be happy to help.

We will do our very best to make any required changes to your order such as change of address but if it has already been sent to the warehouse for processing or during extremely busy times such as Black Friday/Christmas or Sale Times this may not be possible. Contact us, as soon as possible after placing your order at info@emmakcreativestyling.ie to make any order changes, and we will do our best to make the required change. We are unable to add or change products in an order that has already been placed.

We currently deliver to the 32 counties of Ireland and a selection of European countries. We also ship to the UK. Please click here to view our European destinations and rates:

For sustainability reasons, we don’t include a pack list or pricing inside our orders.

Emma K Creative Styling charge €4.95 to deliver to anywhere in Ireland. We offer free delivery in Ireland on orders over €75

As you go through the checkout process you will see a box that says Gift Voucher/Discount code and you can input your discount code here. If you require assistance, please contact us.

We offer free delivery in Ireland on orders over €75

If you order the wrong product or you change your mind, we offer a 14 day return policy; the 14 days start from the day on which you receive your order.

We will only accept returned merchandise that has not been opened or used or any security seals broken. 

If you wish to return your hair extensions we ask that you do not remove the gold bands. We will inspect item and refund if the extensions have been returned and not been altered or tampered with in any way.

Please ensure to use sturdy packaging when returning any item and include your details and order number.
Please do not send us returns without first getting an email authorisation from Emma K Creative Styling, please enclose a copy of the email in your return, we cannot accept returns we know nothing about.

You the customer are responsible for the payment of your returns.

If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your original payment method for the relevant amount less shipping.

Return Address:
Unique Hair Design
30 Main Street
Carrickmacross
Co. Monaghan
A81 N793
Republic of Ireland

    • If you are returning an item that is either damaged or faulty and we have agreed to its return we offer a 14 day return policy; the 14 days start from the day on which you receive your order. You are responsible for the payment of your return.

 

  • If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.

Appointments can be made by calling 042 9690818 to speak with a member of our reception team.

Unfortunately due to the volume of orders we don’t offer this service. All orders must be placed via our website.

If you wanted to be notified by email when a product comes back into stock you can do so by doing the following: Click into the product and click the Email When Available tab and input your email address you will automatically receive an email when it comes back into stock.

In order to find a particular product, type the product name in the search box located on the top right of each page. The search will bring up that particular product. You can also browse through our range of products using the store categories located on the top of each page.

To add a product to your basket, simply click the “basket” icon or when you click into the product information you can click “Add To Basket” located under the products price. This will automatically add the product to your basket.
We accept Visa, Mastercard and Laser card, Paypal and Apple Pay. All prices are displayed and charged in Euro. Please ensure that your banking app security authentication is set up for shopping online.
You will be charged the same prices in salon and online unless stated otherwise on the offer. From time to time may run online only offers or in salon only offers but this will be stated on the offer.
We will make every effort to ensure that all orders are fulfilled, however we cannot guarantee the availability of all products. In the event of a product being unavailable a member of our team will contact you.
If an order is not fulfilled we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, the revised date upon which it is expected that the order can be fulfilled.

We have security measures in place to protect the loss, misuse and alteration of the information under our control. For maximum security, we use a secure server that encrypts all your ordering information, including your name, address. This information is not accessible to the Internet. Your browser must have the SSL feature enabled before engaging in shopping transactions with us.

We want our visitors to know that credit card transactions are processed by Bank of Ireland which has confidentiality of transactions covered by their privacy policy.

Please click here to view our general Terms and Conditions and terms and conditions of offers.
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